On September 18, 2019, 43 organizations submitted a comment letter to the CFPB about the need for greater protections for Limited English Proficient (LEP) consumers in the debt collection process.
Strong majorities across parties oppose the Consumer Financial Protection Bureau’s (CFPB) proposed debt collection rule including medical debt, according to a new poll released by Americans for Financial Reform (AFR) and the Center for Responsible Lending (CRL). The poll was conducted by the bipartisan team of Lake Research Partners and Chesapeake Beach Consulting.
In its proposed rule, CFPB Director Kathy Kraninger is sanctioning consumer harassment by allowing debt collectors to: call consumers seven times per debt, per week; send unlimited emails, texts, and social media messages without consumer consent; allow debt collectors to collect very old “zombie debts” where the time to sue has expired; and file baseless lawsuits by making it easier to sue the wrong consumer, for the wrong amount.
“If you’re one of the millions of Americans who have dealt with constant harassment from debt collectors, you’re going to be dismayed, because the proposed rule expressly authorizes more ways to harass you,” said Linda Jun, senior policy counsel at Americans for Financial Reform.
Joint Letter: Specific Recommendations To Protect Consumers Through Ongoing Rulemaking On Debt Collection
As we approach the fifth year anniversary of the proposed rulemaking on debt collection, and the regulatory process appears to be moving forward, the 74 undersigned consumer, community, civil rights, faith, labor and legal services groups write to urge the Consumer Financial Protection Bureau (“Consumer Bureau”) to focus on protecting consumers from abusive debt collection practices in any rule that it issues.
Letter to Regulators: 34 Organizations Call For Stronger Protections For Consumers with Limited English Proficiency Against Abusive Debt Collection
This letter addresses the CFPB’s proposal related to increasing access to the Fair Debt Collection Practices Act’s protections for Limited English Proficient (LEP) consumers. …Many of these individuals participate in the consumer credit marketplace, but may have greater difficulty navigating the market, especially when debts go into collection and consumers face the legal implications of unpaid debt.”
Press Release: More than 25% of consumers contacted by debt collectors feel threatened, CFPB reports
“In tens of millions of cases, debt collectors reportedly engaged in conduct barred by the Federal Debt Collections Practices Act. Nearly 40 percent of consumers reported that a debt collector had attempted contact four or more times a week. More than one third of consumers reported being contacted between 9 pm and 8 am. Three in four consumers said that debt collectors had failed to honor a request to cease contact.”
Groups Call for More Robust Documentation Standards to Ensure Debt Collectors Can Prove a Debt Is Owed
A coalition of 59 national and state organizations, led by the National Consumer Law Center (NCLC), National Association of Consumer Advocates (NACA), Consumers Union, Americans for Financial Reform, and the Center for Responsible Lending (CRL) sent a letter to CFPB Director Richard Cordray urging the
Letter to Regulator: AFR Joins 8 Organizations in Urging FCC to Strengthen Consumer Protections Against Robodialing
“We, the undersigned national advocacy organizations representing consumers across America, very much appreciate the Chairman’s proposed Declaratory Ruling rejecting most of the requests by industry to undermine the essential protections of the Telephone Consumer Protection Act. “
“The undersigned national consumer organizations would like to express our strong opposition to H.R. 347 (Royce and Hinojosa), the misleadingly-named “Facilitating Access to Credit Act of 2015.” This bill would unnecessarily allow credit bureaus to be exempt from coverage by the Credit Repair Organizations Act (CROA).”