View or download a PDF of the letter here.
Federal law requires that agencies like the CFPB periodically evaluate how they are collecting people’s personal information and what barriers are in place to seeking help quickly. The current leadership of the CFPB has used this process to make it more difficult for consumers to file complaints about credit card companies, payday lenders, debt collectors and other firms, rather than reducing the hurdles required to seek help. This letter requests that the current CFPB leadership reverse these harmful changes.