“‘Unlike other agencies, the CFPB’s complaint system is public and searchable,’ says Alexis Goldstein, a senior analyst with Americans for Financial Reform. ‘It’s become a great resource for anyone getting ripped off.’ Thirteen million Americans have used the CFPB’s education and training programs, and the agency routinely helps consumers force lenders to reduce or erase fees and overcharges. All told, the agency has chalked up nearly $12 billion in civil fines and consumer refunds for 29 million Americans defrauded by scams. It has returned another $8 billion to consumers by reducing predatory loans, or canceling them outright.”