AFR Statement: We Welcome the President’s Call for a “Student Aid Bill of Rights”
“AFR urges swift adoption of these changes, along with further measures to deal with the burden of student loan debt. The complaint system is one of a number of places we think steps can and should be taken ahead of the deadlines laid out by the Administration. While the Department is establishing a full system for dealing with complaints, which should be comprehensive, it should partner with the CFPB so that borrowers can immediately use that process to submit complaints about federal student loans (as they already can about private loans).”