Joint Statement: AFR and 23 Public-Interest Groups Praise CFPB for Going Public With Firsthand Complaint Information
“For the first time, consumers will be able to learn the details behind complaints against a company filed with the CFPB. In addition to searching by product, company, and complaint category, consumers will be able to discover what the real problem was that motivated someone to complain… Researchers and companies will be able to better analyze marketplace practices that are posing the most difficult problems.”